The products sold by Laotie Shop laotie.app are primarily digital goods, virtual goods, account-based products, gift card products, and related instant delivery services. Due to the characteristics of such products, including being replicable, instantly transferable, difficult to recover after delivery, and complex to verify authenticity, this Refund/Dispute Policy is formulated to ensure transaction order and protect the legitimate rights and interests of users.
1. Basic Principles of Refunds
Except as otherwise mandated by laws and regulations, or as explicitly promised on product pages, activity pages, or in customer service communications, digital goods, account-based products, and gift card products are generally not eligible for no-reason refunds once payment is successful and the product has been delivered, displayed, transmitted, queried, or used.
Users should fully read the product details, purchase instructions, after-sales policy, and the content of this page before placing an order. Confirm the product's suitability, price, specifications, risks, and after-sales rules before completing payment.
2. Circumstances Where Refunds or Compensation May Be Accepted
After meeting verification conditions and confirmation by the platform, the following circumstances may be considered for refunds, partial refunds, replacements, or reissues:
- The user has successfully paid, but the platform has not delivered for an extended period and cannot fulfill the order;
- The product has obvious quality issues and meets the after-sales conditions;
- The delivered content seriously does not match the order details;
- Actual losses caused by platform system anomalies, duplicate charges, etc.;
- Other circumstances confirmed by the platform that warrant a refund or compensation.
3. Circumstances Typically Not Eligible for Refunds
- Digital goods that have been successfully delivered, viewed, copied, queried, used, redeemed, bound, or consumed;
- Order issues caused by the user selecting the wrong product, incorrect specifications, misunderstanding, or entering incorrect information;
- Failure to meet personal expectations due to the user's personal device, regional restrictions, network environment, or changes in third-party platform rules;
- Account-based products that have been logged into, had information modified, or had email, phone number, or other security information bound;
- User actions such as sharing, reselling, distributing, malicious use, improper appeals, or abnormal operations;
- Refunds or disputes raised after the after-sales application deadline has passed;
- Special products where the product page has explicitly stated that refunds are not supported or the after-sales scope is limited.
4. Dispute Resolution Process
If a user has a dispute regarding an order, please contact the official customer service channels of this site first for resolution. When submitting a dispute, please provide the order number, issue description, relevant screenshots, time information, and necessary verification materials. The platform will review based on order records, system logs, delivery status, page descriptions, communication records, and related evidence.
The platform will handle disputes in a truthful, prudent, and fair manner within a reasonable scope, but will not accept claims without evidence, claims that clearly contradict page descriptions, or requests with malicious intent for compensation or refunds.
5. Malicious Refunds and Improper Disputes
If a user is found to have engaged in false descriptions, forged evidence, malicious complaints, malicious chargebacks, malicious refunds, repeated arbitrage, duplicate claims, or using payment channel rules to pressure the platform, Laotie Shop laotie.app has the right to refuse to continue providing services and reserves the right to freeze relevant accounts, restrict ordering, retain evidence, and pursue legal liability according to law.
6. Payment Channel Dispute Explanation
If a user initiates a chargeback, dispute, or complaint directly with the payment platform without sufficient prior communication, the platform has the right to simultaneously submit order records, delivery records, page rules, login logs, customer service records, and other materials for appeal and defense. Therefore, users are advised to contact our customer service first for resolution to solve the problem more quickly.
7. Final Statement
Laotie Shop laotie.app reserves the right to review, interpret, and make final judgments on refund applications, dispute applications, and processing results within the scope permitted by laws and regulations. If page rules are updated, the latest content published on the page shall prevail.
Special Reminder: Digital goods, account-based products, and gift card products are time-sensitive, replicable, and unique. Please be sure to read the product description carefully before purchasing and complete verification immediately after purchase.
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